If you are unhappy with the quality of your merchandise, please contact us within 10 days to discuss your concern with one of our friendly customer service representatives. Book-printing.com.my will only provide a refund or a replacement of merchandise, due to a manufacturing defect that was caused by book-printing.com.my. Because these are customized products created by you, book-printing.com.my is not able to provide refunds or replacement of merchandise with user generated defects such as typo errors, spelling errors, design or layout errors, poor image quality, low image resolution, mistakes in selecting product size, product type, paper selection, printing options, failure to remember or use promotion offers. We do not provide reprint/replacement due to mishandling.